Terms and Conditions
- Advance bookings can only be secured when we have full credit/debit card details
- For advance bookings that exceed 6 months or £500 we require a 25% deposit of the total booking.
- Once a deposit has been taken no amendment to that booking can be made.
- Deposits are non-refundable.
- Any finalised bill paid by Credit/Debit card is subject to a £2 handling fee.
- For a single night booking, payment is preferred in advance or at time of arrival.
- Sorry, we do not except cheques.
- Any damage to or removal of the fixtures and fittings must be paid for.
- We are a no-smoking establishment anyone found to be smoking will be asked to leave with no refund.
- Luggage and personal belongings left unattended are not the responsibility of The Brae Lodge Guest House.
- Sorry, we do not allow pets or animals in the guest house or its grounds.
- Check out is by 10am Weekdays/Saturdays and 10:30am Sundays.
- Our check in time is 4pm. We do not operate a 24 hour reception so arrangements must be made for any other time.
- Check in is subject to room availability.
- Any discounts and/or special offers are subject to change during the seasonal periods.
- No responsibility is taken for loss or damage to vehicles parked in the car park.
- Guests are advised to remove all valuables and keep their vehicles locked at all times.
- Vehicles cannot remain in the car park after guests have checked out of the guest house.
|
Cancellation Policy
We strongly advise you to take out Travel Insurance for cancellation and other unexpected events.
- We reserve the right to amend the cancellation policy.
- All cancellation notices must be in writing or via e-mail.
- A cancellation request is for the full term of the booking.
- Bookings cancelled within 7 days of arrival will be charged the full booking cost, if the room(s) are not re-sold.
- Bookings cancelled within 14 days of arrival will be charged a one nights stay, if the room(s) are not re-sold.
- Deposits received are non-refundable.
|
|
